Frequently Asked Questions

Find answers to common questions about our Korean skincare products

  • Korean skincare focuses on prevention and protection with a multi-step routine that emphasizes hydration, gentle ingredients, and achieving healthy, glowing skin.

  • Standard UK delivery takes 3-5 business days. Express shipping options are available at checkout for next-day delivery.

  • Many of our Korean skincare products are formulated for sensitive skin. Check individual product descriptions for specific ingredient information and patch test before use.

  • We accept returns within 30 days of purchase for unopened products in original packaging. Please contact our customer service team to initiate a return.

  • Yes! We include complimentary samples with every order so you can try new products. Sample selection varies based on availability.

  • Each product page includes detailed information about skin types and concerns. You can also contact our skincare specialists for personalized recommendations.