Refund Policy

At Soul Skin, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer refunds within our specified timeframe, subject to the conditions outlined below.

To be eligible for a refund, your item must be:

• Unused and in the same condition that you received it
• In the original packaging
• Accompanied by proof of purchase

You have 30 days from the date of delivery to request a refund. After this period, we cannot offer you a refund or exchange.

To initiate a refund, please follow these steps:

1. Contact our customer service team with your order number
2. Provide a reason for the return
3. Wait for approval and return instructions
4. Ship the item back to us using a trackable shipping method
5. Once we receive and inspect your return, we'll process your refund

Please note the following conditions:

• Products must be returned in their original, unopened packaging
• Skincare products that have been opened or used cannot be refunded for hygiene reasons
• Sale or discounted items may not be eligible for refund
• Gift cards are non-refundable

The following items cannot be refunded:

• Opened skincare products
• Products without original packaging
• Items marked as final sale
• Gift cards and promotional items

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you need to exchange an item for a different product, please contact us first. We'll guide you through the exchange process and ensure you receive the correct item.